Do you know what your customers want in 2020?

Q: How could you find out what your customers want? A: Ask them. It really is as simple as that. So why are more business owners not doing it?   Leading Dundee accountancy firm MMG Archbold was one of Commsbank’s first clients and has been a loyal customer ever since. 2020 marks the company’s...

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Effective internal communication is key to creating an engaged workforce.

Effective communication between a company and its employees enables businesses to fully tap into the unique knowledge, insights, and talents of its people. Having an effective internal communication strategy can help to avoid misunderstandings. For example, if your firm is working on multiple, complex projects, a good internal communication strategy will help to avoid...

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When a bot cannot

We are in the golden age of coaching. We hold our heads high as executive coaches as we explain to fewer people that we aren’t tennis coaches, we can’t help with their golf swing and would be useless at perfecting their breaststroke. Leadership teams in large organisations and solopreneurs alike understand the power of...

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The Disney Rule

What do Cinderella, Snow White, Moana and Elsa have in common? Absolutely nothing.   My niece told me that Disney princesses aren’t allowed to look at each other. I thought this couldn’t possibly be true, but to my dismay it might not be the ‘fake news’ I hoped for a fairy tale ending.  ...

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If you care, don’t share!

I recently attended a training session with LinkedIn guru Stacy Edghill. Not only was this a great opportunity to meet other local businesses, it also provided practical LinkedIn tips and tricks! I check into LinkedIn regularly, and signed up for the event to give me the reassurance that I was spending my time on...

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Choose self-compassion not self-criticism

I’m not a very kind person. Don’t worry, if we ever meet, I’ll be a little ray of sunshine to encourage, support and motivate you, but recently I’ve been asking myself why this rainbow doesn’t extend to me and I find myself under a dark cloud.   I’m not talking about depression or anxiety,...

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